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Privacy Policy

January 1, 1970
HealthGenie LLC (HGH) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how
we collect and use personal information from those who visit our website or make use of our online facilities and
services, and what we will and will not do with the information we collect. Our Policy has been designed and
created to ensure those affiliated with HealthGenie LLC of our commitment and realization of our obligation not
only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up
to date with the latest changes, we advise you to frequently visit this page. If at any point in time HealthGenie
LLC decides to make use of any personally identifiable information on file, in a manner vastly different from
that which was stated when this information was initially collected, the user or users shall be promptly notified
by email. Users at that time shall have the option as to whether to permit the use of their information in this
separate manner.
This Policy applies to HealthGenie LLC, and it governs any and all data collection and usage by us. Through the
use of, you are therefore consenting to the data collection procedures expressed in this
Please note that this Policy does not govern the collection and use of information by companies that HealthGenie
LLCdoes not control, nor by individuals not employed or managed by us. If you visit a website that we mention
or link to, be sure to review its privacy policy before providing the site with information. It is highly
recommended and suggested that you review the privacy policies and statements of any website you choose to
use or frequent to better understand the way in which websites garner, make use of and share the information
Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to
do so, we reserve the right not to register you as a user or provide you with any products or services. This
website collects various types of information, such as:
· Voluntarily provided information which may include your name, address, email address, billing and/or
credit card information etc. which may be used when you purchase products and/or services and to
deliver the services you have requested.
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· Information automatically collected when visiting our website, which may include cookies, third party
tracking technologies and server logs.
In addition, HealthGenie LLC may have the occasion to collect non-personal anonymous demographic
information, such as age, gender, household income, political affiliation, race and religion, as well as the type of
browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining
superior quality service.
HealthGenie LLCmay also deem it necessary, from time to time, to follow websites that our users may frequent
to gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide
to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal
information only for the purpose for which it was requested, and any additional uses specifically provided for on
this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when we have your
consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when we have your
consent to do so;
· To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said
information will be determined based upon the following criteria: the length of time your personal information
remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our
duties and obligations; any limitation periods within which claims might be made; any retention periods
prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we
have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in
this Policy.
Use of Information Collected
HealthGenie LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names
to any third parties.
HealthGenie LLC may collect and may make use of personal information to assist in the operation of our
website and to ensure delivery of the services you need and request. At times, we may find it necessary to use
personally identifiable information as a means to keep you informed of other possible products and/or services
that may be available to you from
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HealthGenie LLC may also be in contact with you with regards to completing surveys and/or research
questionnaires related to your opinion of current or potential future services that may be offered.
Disclosure of Information
HealthGenie LLC may not use or disclose the information provided by you except under the following
· as necessary to provide services or products you have ordered;
· in other ways described in this Policy or to which you have otherwise consented;
· in the aggregate with other information in such a way so that your identity cannot reasonably be
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
· as necessary to maintain, safeguard and preserve all the rights and property of HealthGenie LLC.
Non-Marketing Purposes
HealthGenie LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed
for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in
HealthGenie LLC products and services). In certain circumstances, we may use our website, newspapers, or
other public means to post a notice.
Children under the age of 13
HealthGenie LLC’s website is not directed to, and does not knowingly collect personal identifiable information
from, children under the age of thirteen (13). If it is determined that such information has been inadvertently
collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that
such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is
obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain
parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of
email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to
unsubscribe to If you wish to unsubscribe or opt-out from any third-party websites,
you must go to that specific website to unsubscribe or opt-out. HealthGenie LLC will continue to adhere to this
Policy with respect to any personal information previously collected.
Links to Other Websites
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Our website does contain links to affiliate and other websites. HealthGenie LLC does not claim nor accept
responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we
encourage all users and visitors to be aware when they leave our website and to read the privacy statements of
every website that collects personally identifiable information. This Privacy Policy Agreement applies only and
solely to the information collected by our website.
Notice to European Union Users
HealthGenie LLC’s operations are located primarily in the United States. If you provide information to us, the
information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy
decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the
fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial
purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.)
By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Your Rights as a Data Subject
Under the regulations of the General Data Protection Regulation (“GDPR”) of the EU you have certain rights as
a Data Subject. These rights are as follows:
· The right to be informed: this means we must inform you of how we intend to use your personal data
and we do this through the terms of this Policy.
· The right of access: this means you have the right to request access to the data we hold about you and
we must respond to those requests within one month. You can do this by sending an email to
· The right to rectification: this means that if you believe some of the date, we hold is incorrect, you
have the right to have it corrected. You can do this by logging into your account with us, or by sending us
an email with your request.
· The right to erasure: this means you can request that the information we hold be deleted, and we will
comply unless we have a compelling reason not to, in which case you will be informed of same. You can
do this by sending an email to
· The right to restrict processing: this means you can change your communication preferences or optout of certain communications. You can do this by sending an email to
· The right of data portability: this means you can obtain and use the data we hold for your own
purposes without explanation. If you wish to request a copy of your information, contact us at
· The right to object: this means you can file a formal objection with us regarding our use of your
information with regard to third parties, or its processing where our legal basis is our legitimate interest
in it. To do this, please send an email to
In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your
personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a
data breach and we will contact you if your personal information is ever at risk. For more details regarding our
security protections see the section below or visit our website at
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HealthGenie LLC takes precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline. Wherever we collect sensitive information (e.g.
credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this
by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the
While we use encryption to protect sensitive information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific job (for example, billing or customer
service) are granted access to personally identifiable information. The computers and servers in which we store
personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse,
unauthorized access, disclosure or modification of the user’s personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’
trust and confidence in the internet and website use by providing simple and secure access and communication
of credit card and personal information. In addition, HealthGenie LLC is a licensee of TRUSTe. The website is
also secured by VeriSign.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy
Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use
of our sites. In addition, your continued use of our website following the posting of any updates or changes to
our terms and conditions shall mean that you agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel
free to contact us at the following email, telephone number or mailing address.
Telephone Number: 502.915. 5567
Mailing Address:
HealthGenie LLC
7710 Alvina St
Tampa, Florida
The data controller responsible for your personal information for the purposes of GDPR compliance is:
Dale Clemons
7710 Alvina St Tampa, FL 33625
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GDPR Disclosure:
If you answered “yes” to the question Does your website comply with the General Data Protection Regulation (“GDPR”)? then the
Privacy Policy above includes language that is meant to account for such compliance. Nevertheless, in order to be fully compliant with
GDPR regulations your company must fulfill other requirements such as: (i) doing an assessment of data processing activities to
improve security; (ii) have a data processing agreement with any third party vendors; (iii) appoint a data protection officer for the
company to monitor GDPR compliance; (iv) designate a representative based in the EU under certain circumstances; and (v) have a
protocol in place to handle a potential data breach. For more details on how to make sure your company is fully compliant with GDPR,
please visit the official website at FormSwift and its subsidiaries are in no way responsible for determining whether or
not your company is in fact compliant with GDPR and takes no responsibility for the use you make of this Privacy Policy or for any
potential liability your company may face in relation to any GDPR compliance issues.
COPPA Compliance Disclosure:
This Privacy Policy presumes that your website is not directed at children under the age of 13 and does not knowingly collect personal
identifiable information from them or allow others to do the same through your site. If this is not true for your website or online service
and you do collect such information (or allow others to do so), please be aware that you must be compliant with all COPPA regulations
and guidelines in order to avoid violations which could lead to law enforcement actions, including civil penalties.
In order to be fully compliant with COPPA your website or online service must fulfill other requirements such as: (i) posting a privacy
policy which describes not only your practices, but also the practices of any others collecting personal information on your site or
service — for example, plug-ins or ad networks; (ii) include a prominent link to your privacy policy anywhere you collect personal
information from children; (iii) include a description of parental rights (e.g. that you won’t require a child to disclose more information
than is reasonably necessary, that they can review their child’s personal information, direct you to delete it, and refuse to allow any
further collection or use of the child’s information, and the procedures to exercise their rights); (iv) give parents “direct notice” of your
information practices before collecting information from their children; and (v) obtain the parents’ “verifiable consent” before
collecting, using or disclosing personal information from a child. For more information on the definition of these terms and how to
make sure your website or online service is fully compliant with COPPA please visit FormSwift and its subsidiaries are in no way responsible
for determining whether or not your company is in fact compliant with COPPA and takes no responsibility for the use you make of this
Privacy Policy or for any potential liability your company may face in relation to any COPPA compliance issues.

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About HealthGenie

At the heart of all the Isabel DDx systems including HealthGenie is its cutting edge, proprietary Disease Pattern Recognition Engine Platform (DPREP). The engine is powered by innovative, statistical natural language processing software which understands the meaning and context of unstructured free text. This is applied to our medical database of disease presentations which comprises thousands of carefully selected, evidence-based documents describing the multiple ways that over 10,000 conditions can present. The engine has effectively been trained over almost two decades on virtually every known possible presentation of the majority of all known diseases. The initial results from the DPREP are then passed through an additional set of algorithms tuned over many years to ensure that only those results relevant to the patient’s age, gender and geographical region are displayed. It is this unique structure, very different from the more traditional rules-based systems, which gives our systems many inherent advantages:

  • Easy to use yet able to rapidly handle any permutation of clinical features
  • Scalability makes it easy to maintain, update and expand
  • Published API makes it easy to integrate into other systems
  • Platform structure enables the same core system to serve many different audiences from clinicians to patients and in multiple languages.

Benefitting from close to two decades of continuous development, validation and clinician feedback, Isabel today is widely acknowledged as the most accurate and versatile system available. When clinicians say they have ‘Isabeled\HealthGenied a patient you know they have thought carefully about their diagnosis and are providing high quality, cost effective care.

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